VMS Platform

We combine advanced technology with a human connection and behavioral science to create a cohesive platform that powers our solutions and reinvents the patient experience

VMS Platform

Technology and Advanced Analytics

Tools to enable superior patient and provider engagement

In-Person and Virtual Omni-Channel Support

Wellkind Patient App

Wellkind Patient App:

  • Ability to schedule nurse interventions
  • In-app nurse chat and video
  • Medication and journey overview
  • Gamification and progress tracking
  • Surveys and feedback capture
  • Brand-provided content and resources

Patient360 System, Built on Salesforce

Key features:

  • Optimize nurse workflow and increase automation
  • Design and build custom patient and HCP journeys
  • Deliver personalized human and digital interventions
  • Provide enhanced measurement and reporting
  • Manage quality and compliance of interactions
  • Integrate across the patient support provider (PSP) ecosystem
  • HIPAA compliant, meeting industry security and privacy standards

Clinical Nurse Educators

Highly experienced and trained resources to deliver patient and provider engagement

nurse educator depth of talent

Depth of Talent

VMS has access to more than 10,000 Clinical Nurse Educators across the US. We continually maintain a “bench” of qualified talent, allowing clients to launch programs in 4 weeks or less.

nurse educator recruitment

Established Recruitment

Our standardized, behavior-based interview process is enabled by technology to optimize the candidate process and identify the best nurses for each program.

VMS nurses work remotely

Remote, Shared Model

VMS nurses work remotely, allowing for optimal placement based on client key markets. We use shared resourcing to easily manage demand flunctuations.

Behavioral Science

Proven techniques to inform better patient and provider engagement

Empowering InteractionsTM

VMS proprietary behavioral health models combine motivational interviewing with a relationship-based approach to drive behavior change

The Behavior Change Cycle

Guiding principles:

  • Assess patient readiness
  • Affirm patient’s behaviors and abilities
  • Develop a change plan
  • Use reflective listening
  • Summarize—review goals and gain patient affirmation
The Behavioral Change Cycle

Transtheoretical Stages of Change Model

Insight Incubator TM

VMS proprietary behavioral health models combine motivational interviewing with a relationship-based approach to drive behavior change

Predetermined areas for insights, real-world data, and patient-reported outcomes capture

Aggregation of information by Clinical Nurse Educators through patient and HCP engagement

Input into HIPAA-compliant, secure Patient360 system

Data mining applications within Patient360, including natural language processing

Systematic reports to clients with actionable insights, real-world data, and patient-reported outcomes