VMS Platform
We combine advanced technology with a human connection and behavioral science to create a cohesive platform that powers our solutions and reinvents the patient experience
Technology and Advanced Analytics
Tools to enable superior patient and provider engagement
In-Person and Virtual Omni-Channel Support
Wellkind Patient App:
- Ability to schedule nurse interventions
- In-app nurse chat and video
- Medication and journey overview
- Gamification and progress tracking
- Surveys and feedback capture
- Brand-provided content and resources
Patient360 System, Built on Salesforce
Key features:
- Optimize nurse workflow and increase automation
- Design and build custom patient and HCP journeys
- Deliver personalized human and digital interventions
- Provide enhanced measurement and reporting
- Manage quality and compliance of interactions
- Integrate across the patient support provider (PSP) ecosystem
- HIPAA compliant, meeting industry security and privacy standards
Clinical Nurse Educators
Highly experienced and trained resources to deliver patient and provider engagement
Depth of Talent
VMS has access to more than 10,000 Clinical Nurse Educators across the US. We continually maintain a “bench” of qualified talent, allowing clients to launch programs in 4 weeks or less.
Established Recruitment
Our standardized, behavior-based interview process is enabled by technology to optimize the candidate process and identify the best nurses for each program.
Remote, Shared Model
VMS nurses work remotely, allowing for optimal placement based on client key markets. We use shared resourcing to easily manage demand flunctuations.
Behavioral Science
Proven techniques to inform better patient and provider engagement
Empowering InteractionsTM
VMS proprietary behavioral health models combine motivational interviewing with a relationship-based approach to drive behavior change
The Behavior Change Cycle
Guiding principles:
- Assess patient readiness
- Affirm patient’s behaviors and abilities
- Develop a change plan
- Use reflective listening
- Summarize—review goals and gain patient affirmation
Transtheoretical Stages of Change Model
Insight Incubator TM
VMS proprietary behavioral health models combine motivational interviewing with a relationship-based approach to drive behavior change
Predetermined areas for insights, real-world data, and patient-reported outcomes capture
Aggregation of information by Clinical Nurse Educators through patient and HCP engagement
Input into HIPAA-compliant, secure Patient360 system
Data mining applications within Patient360, including natural language processing
Systematic reports to clients with actionable insights, real-world data, and patient-reported outcomes